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We have compiled a list
of some of the more Frequently Asked Questions that we receive regarding
our products and using our online shopping site. If you have any additional
questions that are not answered here, please feel free to send us an
email at: soboutique@hotelsathome.com or
by calling Customer Service at 800-284-8060.
Frequently Asked Questions:
Who makes the bed? How long does it take? How do I order?
Why is it special? Can I purchase it in a retail store?
How do I place an order?
How do I use the shopping bag?
How are items shipped? What shipping options do I have?
How are shipping costs calculated?
How do I finalize my order?
Who is responsible for international duties and taxes?
What is your return policy?
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The bed is
manufactured exclusively for SoBoutique and
is only available for purchase through the SoBoutique Collection.
Each bed is sold as a mattress and box spring unit and is made
to order. Beds take approximately six to eight weeks for delivery.
To place an order, please call toll free at 800-284-8060, Monday
through Friday 8am-10pm Eastern Standard Time or Saturday 9am-6pm
EST.
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Once your have added all the items
you wish to purchase to the shopping bag, you are ready to
complete your order. Simply follow these easy steps to ensure
success.
- Finalize the items in your shopping bag
- Complete your shipping and billing information
- Review your order
- Enter your payment information and confirm
your order
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The shopping
bag contains all the items you selected while you were shopping.
When you add an item to your bag it will update the Shopping
Bag Summary which appears after you add an item, or by clicking
on the Shopping Bag link.
On the shopping bag page you can
choose to continue shopping, delete items, update quantities,
or check-out. To delete an item, set the quantity for that
item to zero (0) and then press the 'Update Bag' button.
When you're done shopping and ready to complete your order,
press the Check Out button.
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All purchases are
shipped via ground transportation in the continental USA only.
Call toll free 800-284-8060 for questions and information about expedited
and international shipping.
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Shipping costs are calculated based
on the total amount of your order before any taxes have been
applied, except for the Mattress & Box Spring which have
separate shipping costs associated with them.
| Up to $15.99 |
$4.95 |
| $16 to $30.99 |
$5.95 |
| $31 to $50.99 |
$7.50 |
| $51 to $75.00 |
$9.95 |
| $76 to $100.99 |
$12.50 |
| $101 to $150.99 |
$15.00 |
| $151 to $200.99 |
$18.50 |
| $201 to $250.99 |
$22.00 |
| $251 to $500.99 |
$30.00 |
| $501 to $750.99 |
$50.00 |
| $751 to $1000 |
$75.00 |
| over $1000 |
$100.00 |
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** Mattress & Box Spring:
Call for Pricing
Please call for detailed shipping costs for the mattress & box spring.
The shipping costs for this item are additional and will vary based on
delivery destination. The rates above are not reflective of those for
the mattress & box spring.
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A final summary
of your order will be displayed along with your order number.
Please refer to this number when referencing this purchase. On
this order form page there are fields to enter your payment information
(credit card type, card number, and expiration date). After entering
this information, click on the "Finalize Order" button.
By clicking on the "Finalize Order" button you are
authorizing a charge to the credit card you have provided.
After clicking on the "Finalize
Order" button you will be taken to a confirmation screen
verifying that your order has been received. You will also
receive an email of the order you have just placed.
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All duties and taxes are the responsibility
of the recipient and will be assessed upon delivery. Please note
that all prices listed on this site are listed in US dollars.
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Items are accepted for credit or exchange
if returned in new/saleable condition within 30 days of purchase.
A refund or exchange will be made to the purchaser upon request.
Please note that beds, pillows and opened bedding are not returnable.
For items being sent to our Returns department,
please be sure to ship your item by insured, traceable mail.
This service is offered by USPS, UPS, FedEx and other carriers.
Please include a note with your address and daytime phone number
along with your instructions and a copy of your sales receipt
or packing slip, and send to:
SoBoutique-HotelsAtHome
Attn: Returns
208 Passaic Avenue
Fairfield, NJ 07004
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